Friday, May 30, 2008



MALAYSIA Airlines' advertisements titled 'Everyday Low Fare (the Never Before Asean Sale)' is misleading.
The newspaper advertisement offers RM0 fare to Singapore, Bangkok, Phuket, Manila, Cebu, Jakarta, Yogyakarta, Surabaya, Medan, Bali (Denpasar), Bandar Seri Begawan, Ho Chi Minh City, Hanoi, Phnom Pehn, Siem Reap plus Hong Kong and Guangzhou.
It gives the impression that the zero fare is applicable to all the destinations stated in the advertisement.
This is not so. On checking the online booking system, I found out that the fare from RM0 is not applicable to Singapore, Denpasar and Phnom Pehn.
As stated online, the fare for Singapore is RM59-RM139, Denpasar RM99-RM249 and Phnom Pehn RM99-RM239.
This should have been stated clearly in the advertisement. The advertisement is misleading.
The low fares are also available only for certain destinations from Kuala Lumpur, certain destinations from Penang, from Kuching and from Kota Kinabalu.
This should also have been clearly stated in the advertisement.

Subang Jaya.

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